Workmates CSAT PORTAL

Measure customer satisfaction. Act on it. Prove it.

Run CSAT, NPS and CES across every managed customer, close the loop on every detractor, and keep the evidence the AWS MSP validation asks for.

Live programme snapshot Q3 FY26
92%CSAT vs 85% target
NPS+64
CES6.1/7
Response rate78%
PromotersPassivesDetractors
3 follow-ups on track · 0 past SLA
  • Branded, single-use survey links to named customer contacts
  • Auto-opened, SLA-tracked follow-up on every detractor & low score
  • One-click AWS MSP customer-satisfaction evidence pack
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